Setting Up E-mail
Click here for help setting up Outlook Express
How do I create email accounts?
To create an email account login to your control panel and click add/remove email account's.
What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server put mail.yourdomain.com
However, if your computer is on a network or your location has its own email server, these settings may not work. You will need to contact your network administrator for the correct settings.
Also, some ISP's only allow outgoing (SMTP) mail using their servers. In these cases, you will need to contact your ISP for the proper outgoing/SMTP settings.
Why won't my email address work?
Make sure your user name and password is all lowercase.
Make sure you have created the email address in your control panel.
Change the user name to the full email address. Example: username@domainname.com
Where do I go to check my emails using my browser?
Go to: yourdomain.com/webmail/
Still not working?
Change your incoming and outgoing mail servers from mail.yourdomain.com to 67.18.21.226.
Make sure you have "My server requires authentication" enabled otherwise it will not work.
Are you able to receive emails but not send?
If you can receive mail but aren't able to send this means one thing.....
Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISP's are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.
We also have exim running on port 26 for this very reason. A possible work around is to change your outgoing mail to port 26
Are you able to send emails but not receive?
Either your domain is out of disk space, or your e-mail address itself is out. You will need to increase the amount of disk space to receive mail again.
Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?
Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. you will need to click > tools > options > general > and disable where it says "check for new messages every xx minutes" If you do not want to disable it just set it to check less often. keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.
Is your computer on a network?
The problem could be on your network or your network settings. If you have tried all the steps above and you are still having trouble, you will need to contact your network administrator for assistance.
How can I test if my mail server is working?
Try using a "ping" command. First be sure your ISP/Internet connection is functioning properly.
Then at a "Command" or " Ms-Dos" prompt on your computer*, while connected to the Internet, type the following (no quotes, replace 'yourservername.com' with the correct information):
"ping mail.yourservername.com"
Then hit "Enter".
If the server is operating, in a few seconds you should see something similar to the following (numbers will be different):
Ping #1: Got reply from 69.93.119.87 in 37ms [TTL=50]
Ping #2: Got reply from 69.93.119.87 in 33ms [TTL=49]
Ping #3: Got reply from 69.93.119.87 in 47ms [TTL=48]
Ping #4: Got reply from 69.93.119.87 in 34ms [TTL=48]
This test can sometimes be helpful in diagnosing email problems. However, if your computer is on a network or your office has its own email server, this test may not work. Also, this is not a final determination. Internet backbone problems could cause this test to fail even though your mail server is functioning properly.
*Consult your computer documentation on how to get to a "Command" or " Ms-Dos" prompt.