Email Help

General Information for Setting Up and Using E-mail on Your Laptop or Desktop

Note: for setting up your email on a mobile device, please contact your mobile provider.
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How do I create email accounts?
To create an email account login to your control panel. Under the "Mail" heading, click on "Email Accounts". At the top of the page is the form to fill-out to create a new email account.

Where do I go to check my emails using my browser (webmail)?
Go to: http://www.put_your_domain_here.com:2096.

If you only use the above webmail method (http://www.put_your_domain_here.com:2096)  to read and send email, none of the following FAQ applies:

What do I put for both incoming and outgoing mail server and other settings?
Here are the settings you need to setup your email, depending at which Vigilant data center your account is on. Contact us if you don't know which one.  Note there are a few differences depending on whether your using POP or IMAP.

Vigilant Data Center 1

Connection security: STARTTLS
Authentication method: Password

If you get a secure certificate warning, you should accept the certificate.

However, if your computer is on a network or your location has its own email server, these SMTP settings may not work. You will need to contact your network administrator for the correct settings. Also, some ISP's only allow outgoing (SMTP) mail using their servers. In these cases, you will need to contact your ISP for the proper outgoing/SMTP settings.


Why won't my email address work?
Make sure your user name and password is all lowercase.
Make sure you have created the email address in your control panel.
Change the user name to the full email address. Example: This email address is being protected from spambots. You need JavaScript enabled to view it.

Are you able to receive emails but not send?
If you think you have your email set up correctly and can receive mail, but aren't able to send this means one thing.....
Your internet service provider (ISP) is blocking you from using anyone's outgoing mail servers but their own. This is actually a good thing. The reason they do this is to help prevent someone from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail settings are different and you will need to call your internet service provider to find out what their particular settings are. Here is a link to help you set up your outgoing email if you use Comcast as your ISP. Verizon customers can click here.

Note that this only affects you sending mail from an email client such as Outlook. It has nothing to do with sending mail through your browser at the webmail interface, http://www.put_your_domain_here.com/webmail/.

Does it say "please enter your username and password for the following server" and you are sure you're using the correct information?
Most of our servers have a 60 checks per hour limit. If you hit this limit in any hour you'll be locked out for the rest of the hour. You will need to click > tools > options > general > and disable where it says "check for new messages every xx minutes" If you do not want to disable it just set it to check less often. Keep in mind the more computers you have auto checking or checking the mail the quicker you will hit this limit.

Is your computer on a network?
The problem could be on your network or your network settings. If you have tried all the steps above and you are still having trouble, you will need to contact your network administrator for assistance.

How can I test if my mail server is working? Try using a "ping" command. First be sure your ISP/Internet connection is functioning properly. To ping your site you can go here and enter the following (no quotes, replace 'yourservername.com' with the correct information):
"mail.yourservername.com"
Then hit "Enter".

If the server is operating, in a few seconds you should see something similar to the following (numbers will be different):
Ping #1: Got reply from 69.93.119.87 in 37ms [TTL=50]
Ping #2: Got reply from 69.93.119.87 in 33ms [TTL=49]
Ping #3: Got reply from 69.93.119.87 in 47ms [TTL=48]
Ping #4: Got reply from 69.93.119.87 in 34ms [TTL=48]

This test can sometimes be helpful in diagnosing email problems. However, if your computer is on a network or your office has its own email server, this test may not work. Also, this is not a final determination. Internet backbone problems could cause this test to fail even though your mail server is functioning properly.

*Consult your computer documentation on how to get to a "Command" or " Ms-Dos" prompt.