610-916-3652

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Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their website?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. Visa, MasterCard or American Express credit cards only.

Q. What server technologies do you use?
A. We use fast, dpendable Linux servers.

Q. What are the billing periods?
A. You may pay quarterly or yearly.

Q. Is tax included with my quarterly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use for Linux hosting is called Cpanel. View a cPanel demo here.
User ID: x3demob | Password: x3demob (demo may not exactly match your actual cpanel)

Q. How long does it take to setup my account?
A. Your account will be setup within 48 hours of ordering, but it is usually much faster.

Q. Are there any hidden costs?
A. No

Q. My quarterly or yearly billing period is expiring. Now what?
A. All online payments are recurring. Your billing period will be renewed and payment will automatically be deducted, unless you stop billing (see next question).

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include this staement "I give you permission to delete my website and all of it's content."

Q. Do you offer shell access?
A. We offer our Linux hosted customers jailed shell access on request .

Q. Can I password protect directories?
A. Yes you can password protect directory's within your control panel.

Q. I have more questions. Is there someone I can talk to?
A. For more information, call us at at 610.916.3652 (M-F, 9am - 5pm eastern, except holidays) or contact us by email.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 4-24 hours for a domain to fully propagate.

Q. What do I set my domain's name servers to?
A. Enter these settings
Primary: NS1.VIGILANTUSA.COM - 216.38.55.227
Secondary: NS2.VIGILANTUSA.COM - 216.38.55.228

FTP

Q. Where can I download a free FTP?
A. We recommend downloading FileZilla from here.

Q. It's not letting me upload my files, what's wrong?
A. Make sure you are uploading to the right web directory.

E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com. However, some ISP's only allow outgoing (SMTP) mail using their servers. In these cases, you will need to contact your ISP for the proper outgoing/SMTP settings.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Click here for additional help with email.
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The remainder of this page applies to clients using Linux hosting only.

cPanel
Q. Do you have a manual for cPanel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my cPanel?
A. You go to http://www.yourdomain.com/cpanel. Or you login using the User Login at the bottom of this page

Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

SSL
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https://ip/~yourusername/. A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you?
A. Just use our Contact Us page to send us a request.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN! A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. For example: forum.yoursite.com is a subdomain; www.forum.yoursite.com is not a subdomain.

Addon Domains (included in our Advanced package only)
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

Since 1996

Vigilant.Net/Vigilant Communications provides a wide array of marketing services for your business. Whether it is Internet, print media, video production or management and employee training, we provide the help you need to get your message out and increase your sales.

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